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FAQs
// FAQ
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Frequent Questions
How do you ensure the security of our data and information?
At VGGATE, we take data security and information protection very seriously. We understand that your data is one of your most valuable assets, and we have implemented a range of security measures to safeguard it. Here's how we ensure the security of your data and information:
- Non-Disclosure Agreements (NDAs): We are open to signing non-disclosure agreements with our clients, further guaranteeing the confidentiality and security of your data.
- Data Backups and Recovery Your data is regularly backed up to secure, off-site locations to prevent data loss due to unforeseen events. In case of data loss, we have robust disaster recovery plans in place.
- Employee Training & Access Control We provide ongoing training to our employees on security best practices, privacy, and data protection. We implement strict access control mechanisms, granting access only to authorized personnel on a need-to-know basis
- Robust Security Protocols: We employ state-of-the-art security protocols, including encryption, multi-factor authentication, and firewalls, to protect your data from unauthorized access.
How do you ensure effective communication and collaboration with our in-house team?
At VGGATE, we recognize that effective communication and collaboration often require a diverse and culturally aware approach. Here's how we ensure effective communication and collaboration with our in-house team:
- Multilingual Expertise: Our team members are fluent in languages, including English, German, and Japanese, ensuring that language is not a barrier to communication and effective discussions among all team members.
- Cross-Cultural Competence: Many of our team members have worked and studied abroad, giving them a deep understanding of different cultures and work styles. They are sensitive to cultural nuances, which fosters a harmonious and respectful working environment.
- Regular Status Meetings: We conduct regular status meetings, whether daily, weekly, or as needed, to keep all team members aligned on project progress, milestones, and upcoming tasks.
- Transparent Communication Channels: We establish clear communication channels using tools like email, instant messaging, and video conferencing. Besides, we leverage collaboration and project management tools such as Slack, or Jira to streamline workflows, track tasks, and manage project documentation efficiently.
- Documented Processes & Regular Reporting: We document processes, project workflows and provide regular reports and updates on the project process. This ensures that every team member, whether in-house or remote, is aligned with the project's requirements and best practices.
Should I be familiar with the technical details to work with you?
No, you do not need to be a technical expert to work with us. Just as you do not need to be well-versed in medical procedures to visit a dentist, you do not have to be a software development expert because that's our area of expertise. At VGGATE, we specialize in providing technical solutions, and our team is well-equipped to handle the technical aspects of your project. Your role is to have a clear vision of your objectives for the software product you desire. So, you can simply concentrate on your needs, and we'll collaborate to turn your vision into a reality.
How does your pricing structure work?
Our pricing structure at VGGATE is flexible and designed to accommodate the unique needs and budgets of our clients. Here's a general overview of how it works:
- Customized Solutions: When you contact us with your specific IT outsourcing needs, we'll work closely with you to understand the scope of your project, your goals, and your budget to determine suitable pricing structure.
- Hourly Rates or Fixed Pricing: Depending on the nature of your project, we can offer hourly rates or fixed pricing. Hourly rates are often used for projects with evolving requirements, while fixed pricing is suitable for well-defined projects with clear specifications.
- Project Complexity: The complexity of your project, the technologies involved, and the expertise required will all be taken into consideration when determining the pricing.
- Additional Services: If you require any additional services, such as ongoing maintenance, support, or scalability, these can be factored into the pricing.
- Long-Term Partnerships: We value long-term partnerships and are open to discussing discounted rates for extended projects or ongoing support.
For a more accurate pricing estimate tailored to your specific project, we encourage you to reach out to us with the details of your requirements. Our team will be happy to provide you with a personalized quote and answer any questions you may have regarding our pricing structure.
What industries do you serve?
At VGGATE, we provide IT outsourcing services to a wide range of industries. Our expertise spans across various sectors, including but not limited to:
- Technology
- Finance
- Healthcare
- E-commerce
- Manufacturing
- Education
- Government
Please don't hesitate to reach out to us for more information on how we can assist with your specific compliance needs.
What types of IT services does your company offer?
At VGGATE, we offer a comprehensive range of IT services to meet the diverse needs of our clients. Our services include:
- Web Development
- Mobile Development
- PoC Development Services
- DX (Digital transformation)
- Build-Operate-Transfer (BOT)
- AI, ML, Image Recognition
- Data Providing Service
Don't hesitate to contact us for more information about each service!
What types of partnerships does VGGATE offer?
VGGATE offers several types of partnerships to cater to the diverse needs and interests of potential partners. Our partnership programs include:
- Referral Partnerships: As a referral partner, you can refer clients to VGGATE and earn commissions or incentives based on the successful conversion of your referrals into clients. This partnership type is ideal for individuals or businesses looking to monetize their network and contacts.
- Reseller Partnerships: With our reseller partnership, you have the opportunity to label our IT services and offer them directly to your clients under your own brand. This allows you to expand your service portfolio and provide comprehensive IT solutions to your customers while leveraging VGGATE's expertise.
- Co-creation Partnership: With Co-creation partnership, both VGGATE and partner organizations work together to create innovative IT solutions, products, or services. This partnership involves joint resource sharing, shared ideation, and mutual investment in the development of cutting-edge solutions that address specific industry challenges or market opportunities
In each type of partnership program, VGGATE offers unique incentives and benefits tailored to the specific collaboration. To learn more about the incentives available for each program, we encourage you to conduct a meeting with us. Our team will be happy to provide you with detailed information on how we can mutually benefit from the partnership.
Do you provide product support services after the app development is complete?
Yes, VGGATE offers product support services even after the app development is complete. We understand the importance of ongoing maintenance and support to ensure your application runs smoothly and remains up-to-date. Our post-development services typically include:
- Maintenance and Updates: We provide regular maintenance to keep your app functioning optimally. This includes updates for bug fixes, security patches, and compatibility with new operating systems and devices.
- Technical Support: Our team is available to address any technical issues, questions, or concerns you may have, offering prompt and effective support.
- Performance Monitoring: We continually monitor the performance of your app to identify and address any performance bottlenecks or issues that may arise.
- Security Updates: We keep your app secure by implementing the latest security updates and best practices to protect your users' data and your business.
- Scaling and Enhancements: If your app experiences growth or requires new features, we can help with scaling and enhancements to meet evolving user needs.
Our commitment to post-development support ensures that your app remains competitive, secure, and user-friendly, helping you deliver the best experience to your users. If you have specific support requirements or questions, please feel free to reach out to us for more information.
What methodologies do you use in your work?
The main methodology we use in our work is Agile, although the choice may depend on a particular project. An iterative approach to the work on the project provides us with the opportunity to regularly improve the product quality, and also constant customer feedback.
What are your payment terms?
Our payment terms vary depending on the specific project. We assess the size and specific requirements of the project to determine the timing of payments. In some cases, we may require an upfront deposit before commencing the project, and then consider payment upon project completion.
To get precise details on the payment terms for your particular project, we invite you to contact us for personalized consultation. We will be happy to discuss your specific needs and provide you with the most relevant information.
How can we pay you?
Domestic clients can easily make payments online through our website using credit/debit cards and internet banking. For international clients, we accept payments through SWIFT transfers.
Do you have a clear process for a project?
Yes, we have a well-defined documentation and project process that we follow before taking on any project. Our project process typically includes the following stages:
- Project Scope Discovery: We start by thoroughly understanding your project requirements, goals, and objectives. We work with you to define the scope of the project, outlining the specific features, functionalities, and deliverables that will be included.
- Proposal and Agreement: We provide a detailed proposal that outlines the project scope, timeline, and estimated costs.
- Quotation: We provide you with a detailed project quotation that includes estimated costs, based on the scope of work discussed.
- NDA Signing: To protect your project's confidentiality, we may require the signing of a Non-Disclosure Agreement (NDA) to ensure that all project information and intellectual property are safeguarded.
- Design and Development: We move into the design and development phase, where our team begins crafting the solution. This includes wireframing, designing, coding, and quality assurance.
- Testing and Quality Assurance: Rigorous testing and quality assurance procedures are conducted to ensure that the solution meets your requirements and is free of defects.
- Deployment: Once the solution is approved and ready, we deploy it to the target environment.
- Post-Launch Support: We provide ongoing support, maintenance, and any necessary updates to ensure the solution's continued functionality and success.
// support center
Our Support Team
Our Support Team
will Always Assist You 24/7
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For Partners
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